Talkdesk
Key Info:
Create a Call Center in 5 Minutes
No hardware, no coding. One-click integrations with Salesforce, Zendesk, Desk.com and many others. Connect with your customers in real time and increase customer loyalty.
Details
Companies use Talkdesk to create centers where customers can call into in order for assistance and feedback. Those calls are connected to internal company databases like Salesforce and Zendesk, which bring up all the relevant information about a caller in order to help a customer service representative better resolve the issue or route that customer to the best person.
Features
Call Recording
Record inbound and outbound calls, pause/resume live call recordings and listen to past call recordings at any time to ensure compliance with quality standards.
Call Control
Provide a seamless and professional experience with call center software call control features such as hold, mute, blind and warm transfers and call conferencing.
Call Queues
Enhance your callers’ call queue waiting experiences with features such as queue callback, queue to voicemail and custom music and messages.
Click-to-Call
Place calls directly from your favorite helpdesk, CRM, e-commerce platform or website.
International Numbers
Acquire local and toll-free phone numbers from multiple countries or port your existing phone numbers to optimize your global business.
Call Disposition Codes and Notes
Add call summary notes and disposition codes to your call log and integrated CRM to ensure that relevant customer information is retained.
Outbound Caller ID
Leverage automatic outbound caller ID selection to increase connection rates and save your team time.
Voicemail
With voicemail transcription, notifications, metrics and assignment you can easily keep your finger on the pulse of your company.
Unlimited Concurrent Calls
Maximize efficiency without compromising call quality with unlimited concurrent inbound and outbound calling.
Personalized Greetings
Ensure that every interaction with your company is personalized and professional with custom greetings, messages and prompts.
Business Hours
Easily configure business hours and associated call routing features to suit your evolving business needs.
Agent-to-Agent Calling
Promote collaboration within your team with one-click dialing to Talkdesk users on the same company account.
Contact Tags
Assign unique tags to your contacts to easily sort and search by tag, compile lists based on tags and quickly identify each contact by his/her tag.
Custom Fields
Keep track of relevant customer data with custom fields in contacts’ profiles.
Inbound Call Blocking
Compile a blacklist of phone numbers to ensure that bots and spam callers are disconnected immediately when they call your company.
Custom Agent Statuses
Display each agent’s status to the entire team to increase efficiency by making it clear when s/he is free to take calls.